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Archive for October, 2011

Lessons learned from a Customer Dispute

By on October 31, 2011 in Customer Service with 0 Comments
Lessons learned from a Customer Dispute

Nobody enjoys a dispute with a customer. However, no matter how diligent and conscientious you are, disputes will occasionally occur. While these situations can be stressful, they can also represent an opportunity to improve your business. I recently concluded a three-month dispute with a customer. I will spare you all of the gory details, but a brief summary of the […]

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Can I paint this?

By on October 27, 2011 in How do I? with 0 Comments

A reader from New England recently asked. 1. Part of one wall of a solarium is made of enamaled panels with 1 inch styrofoam type insulation mounted against a brick wall. The panels are dark brown. The solarium is being converted into an office. There are concerns for temperature changes. CAN THE ENAMELED INTERIOR SURFACE […]

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Homeowner Tips

By on October 27, 2011 in Homeowner Resources, How do I? with 2 Comments
Homeowner Tips

No matter what style you choose, color you pick, or finished look you desire, you always want the interior of your home to have the perfect finish.  One you are proud to show off.  The difference between professional painters and Do It Yourselfers is time.  While there is nothing wrong with the DIY attitude, professional […]

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I’d Like to Thank my Accountant…

By on October 26, 2011 in Business Practices, Random Thoughts with 17 Comments
I’d Like to Thank my Accountant…

This article isn’t about accounting. But every year, almost to the day, my accountant sends out to all of his clients a year end tax planning document via email. It is rich with information about current tax legislation and expected changes in tax law from the current year to the next, which is a great […]

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How To Train A Salesperson For a Presentation

By on October 17, 2011 in Business Practices with 1 Comment
How To Train A Salesperson For a Presentation

  1. Appointment times are set in stone. Its a given to avoid being late at all costs. Your salesperson should give the customer a warm introduction and make small talk prior to running around with a tape measure. In his hands are a laptop and a picture presentation binder. He should look like a contractor. […]

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Following Up on the Job you Didn’t Get

By on October 16, 2011 in Customer Service with 7 Comments
Following Up on the Job you Didn’t Get

Are you interested in closing more business? If the answer is yes, a good place to start is with the business you didn’t get. I am not suggesting that you should be going back to customers with revised pricing or asking for a second chance. But you should be doing a follow-up on every estimate […]

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How Important is Pretty?

By on October 10, 2011 in Websites and SEO with 4 Comments
How Important is Pretty?

No, I am not talking about hiring good looking painters to work for you, in the hopes of keeping customers happily distracted. I’m talking about the photos on your company website. Have you wondered if the quality of pictures on your website matter to a customer? You bet they do. And in a big way. […]

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Up-cycling Old Furniture-A Beginners Guide Part 1- Stripping

By on October 8, 2011 in Homeowner Resources with 0 Comments
Up-cycling Old Furniture-A Beginners Guide Part 1- Stripping

 As a result of the myriad of home makeover, D.I.Y, lifestyle and design shows on digital TV these days a new word has become fashionable… up-cycling. What this means, in terms we can all understand is taking an old, worn out piece of furniture or ornament and restoring it to suit your current interior decor […]

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Ready to join the Social Media Bandwagon?

By on October 6, 2011 in Blogging Tips, Websites and SEO with 0 Comments

 I came across this great overview of SocIal Media and thought I’d share. Sometimes it can be overwhelming trying to sift through the SM chatter. I like this slideshow because it gives a brief overview, great if you are trying to decide if you want to try out SM, The author is Linnea Blair, one […]

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Who is responsible for paint failure?

By on October 5, 2011 in Solutions with 7 Comments

In a recent conversation over at Paint Talk, the subject of paint failure is a popular topic. At one time or another, we will all get the dreaded call, “the paint you applied is peeling” and we feel our hearts stop! We replay the whole job sequencing in our head and wonder, “did I miss […]

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Exterior House Painting Advice

By on October 4, 2011 in Homeowner Resources with 12 Comments
Exterior House Painting Advice

Everyone wants their home to be the envy of the street. Popular DIY shows spend countless hours and dollars working the landscaping and really trying to bring curb appeal to the property, but often the home itself is overlooked. Painting the home is an integral part of having that “pop” that sets your home apart. […]

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Business matters for one-man band painters

By on October 3, 2011 in Business Practices with 0 Comments

I was talking this week with fellow one-man band master decorator, Jonathan Graham, about the challenges of taking on bigger than normal jobs. For most UK painters, normal means redecorating a lounge or bedroom, which to be honest, is like falling off a log. From quoting, to ordering materials, to doing the work, to getting paid, it […]

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Get the most from your Furniture

By on October 1, 2011 in Homeowner Resources with 0 Comments
Get the most from your Furniture

At the moment everyone is thinking about costs. Money is a bit tight for most people. So how can we still achieve high end finishes on a budget. You can’t have everything but if your willing to spend a little time you can take a standard piece of pine furniture and create a show house […]

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Old Furniture- New Finish

By on October 1, 2011 in Homeowner Resources with 0 Comments
Old Furniture- New Finish

This week I bought two nice pieces, one from a charity shop and one from a local market. In this post I thought I would give you a run down of process and exactly what goes into creating this kind of finish on furniture. The first thing that I do, and I recommend that you […]

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Festool Systainers

By on October 1, 2011 in Uncategorized with 0 Comments

Look for more reviews and information on Festool products at Topcoat Review.

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