The Online Resource for the Painting Industry

Brian Phillips

Brian Phillips is the creator of Out of the Bucket, a system developed during 25 years as a Painting Contractor and widely used by many successful contractors.
Read more from Brian Phillips at Out of the Bucket.

Selling while you sleep!

By on August 23, 2012 in Marketing with 1 Comment
Selling while you sleep!

On occasion, my company will be hired by a homeowner’s association or property management company to do some painting in common areas of a small community of townhomes. Many times, while doing this work, an individual home owner will ask us to do some small job for them, such as paint a door. These requests usually create a number […]

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Why Customers Focus on Price

By on July 25, 2012 in Pricing and Estimating with 0 Comments
Why Customers Focus on Price

Painting contractors frequently complain about customers who focus solely on price, rather than value. While it is easy to blame the customer, contractors are often the ones at fault. To put this in context, consider your own buying habits. Do you ever buy anything based on price? Do you ever shop around for the best deal on a spray rig, a […]

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Why Are You Losing Money?

By on June 9, 2012 in Pricing and Estimating with 0 Comments

If your business was losing money, would you simply conclude that you need to raise prices and do so by some arbitrary amount? Or, would you sit down, analyze your finances, and determine a specific cause for the loss?

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Lessons learned from a Customer Dispute

By on October 31, 2011 in Customer Service with 0 Comments
Lessons learned from a Customer Dispute

Nobody enjoys a dispute with a customer. However, no matter how diligent and conscientious you are, disputes will occasionally occur. While these situations can be stressful, they can also represent an opportunity to improve your business. I recently concluded a three-month dispute with a customer. I will spare you all of the gory details, but a brief summary of the […]

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Getting out of the Bucket-Developing a System for Painting Contractors

By on September 30, 2011 in Pricing and Estimating with 1 Comment
Getting out of the Bucket-Developing a System for Painting Contractors

Most professional painting contractors understand the importance of developing systems for their business. For those who want to get out of the bucket, it is absolutely imperative. Unfortunately, developing systems can be a very imposing task, and many contractors don’t know where to start. However, it doesn’t have to be a daunting task. If they use a system, the process can […]

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Two simple ways to market your painting business

By on July 24, 2011 in Marketing with 10 Comments
Two simple ways to market your painting business

 A favorite topic among painting contractors is marketing. It seems that every contractor wants to find the “magic bullet”–some dirt cheap way of generating leads consistently. There really isn’t such a method, but there are tons of ways to generate leads inexpensively. This article will examine two inexpensive, yet effective methods for marketing your painting […]

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An interview with Ken Fenner, Part 1

By on July 18, 2011 in Business Practices with 4 Comments
An interview with Ken Fenner, Part 1

Ken Fenner is the owner of PressurePros, Inc and its subsidiary company, Restore-A-Deck located in Havertown, PA. Ken started PressurePros, a commercial and residential pressure washing company, in 2003. Employing union painters, an interior residential repainting division was added in 2005. While no longer performing painting services, Ken is familiar with the industry’s issues. In […]

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What Does Quality Mean to You?

By on June 28, 2011 in Customer Service with 1 Comment
What Does Quality Mean to You?

            In 25 years as a contractor, I have yet to meet a contractor or a painter who didn’t claim to do quality work. But what does quality mean? Is, to paraphrase an old adage, one painter’s quality another painter’s junk? One definition of quality is: a distinguishing attribute. It could be argued that […]

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