The Online Resource for the Painting Industry
Ideas and tips on how to improve customer service
Are you interested in closing more business? If the answer is yes, a good place to start is with the business you didn’t get. I am not suggesting that you should be going back to customers with revised pricing or asking for a second chance. But you should be doing a follow-up on every estimate […]
One of my favorite bloggers is Heidi Nyline of Warline Painting, she has a great writing style and is very knowledgable when it comes to color (or as my Canadian friends say, “colour”). She recently completed some color training in order to assist her customers better, maybe she’ll share some of her insights here in […]
Ask for references. This is very important as it shows if their past clients were happy with the work performed, and the overall customer experience. Any professional painting contractor should be able to provide plenty of references. I would suggest getting and contacting at least three. Below are six examples of questions you should be prepared to ask […]
In 25 years as a contractor, I have yet to meet a contractor or a painter who didn’t claim to do quality work. But what does quality mean? Is, to paraphrase an old adage, one painter’s quality another painter’s junk? One definition of quality is: a distinguishing attribute. It could be argued that […]
How many times have you had a customer tell you how much they loved the transformation of their home after you were done? Did you just smile, pat yourself on the back and move on? Do you have a system for collecting customer satisfaction surveys? Do you have a well thought out survey asking specific […]
Whenever my kids do something that inevitably leaves them in tears or me with a mess to clean up, I ask them a simple question, “Was that a good idea or a bad idea?”. The answer is generally “bad idea” and that little message hopefully gets stored in their memory bank for the next time. […]
