The Online Resource for the Painting Industry
Ideas and tips on how to improve customer service
Working as a home painter is a tricky line of work. People’s home is their living space, and they always want them to be perfect. Mistakes are not allowed. Or, if they do happen, you have to fix the problem as soon as possible. The most common reason why issues arise is when there is […]
Working to boost the appeal and success of your painting business is not easy. In truth, one of the only ways to do this is to go beyond walls: painting ceilings, floors, and other surfaces with precision! The ceiling canvas: mastering the fifth wall When it comes to interior design, we often overlook the potential […]
Six marketing tips in letting your customers speak for you We all know positive reviews and word-of-mouth recommendations in the trades are essential marketing tools. Reviews and testimonials, whether written or visual, are designed to instill trust and confidence in your business by highlighting real-life customer experiences with your services. And the value of customers […]
In recent years, online reviews have become more crucial to the success of a painting business than ever. Over 90% of customers list online reviews as the primary factor in their purchasing choices. In order to maintain a positive online presence, it’s crucial to respond appropriately to positive and negative reviews. Additionally, properly handling bad […]
During their career, most contractors will eventually run into indecisive customers who have no idea what they want—or worse, they keep changing their demands. If you haven’t had this pleasure so far, you can consider yourself lucky. Of course, dealing with such clients gets better as you become more experienced. Thankfully, you don’t have to […]
Wondering how to deal with difficult customers? Read this guide on how to handle difficult
customers in the painting business and find out!
When an average client goes online to look for painting services, they will notice that almost all painting companies say the same thing: “We are the best! We provide quality work! Our prices are most affordable!”. If you consider how many painting contractors there are, it is not possible that all of them provide exceptional […]
We know that running your own business is not easy! Doubly so if you are not yet well known or are starting out. You need to keep an eye on your finances while still trying to get your name out there. Yet, there is one more thing to keep in mind: your credibility and trustworthiness […]
Running a business isn’t only about providing impeccable service. It’s about leaving a good impression as well, mainly because the service isn’t the first thing your clients see – it’s the state of your office. And plain or dirty walls don’t do much for first impressions. So, you might want to add some color to your business every […]
If you are looking for a way to improve your painting business, business automation is the go-to solution. With the help of CRM software, you can streamline your processes and focus more on customer satisfaction. Let’s see how you can paint a path to success with business automation while reducing errors and improving the quality […]
Successfully running a painting business depends significantly on your communication with clients. Not only is competition high, but many people also opt for a DIY approach for this project. With that in mind, how can you persuade potential clients to choose you over your competitors, or even over doing the painting themselves? The answer is […]
In the service industry, existing customers are your bread and butter and you need to make sure they have an amazing experience. Yes, you might get additional business from them for add-on work, but that’s not how they are most valuable. According to a Nielsen survey, people are FOUR TIMES more likely to buy when […]
Yelp. Google Reviews. Angie’s List. Ugh. Doesn’t it seem like everybody always has something to complain about? Studies have shown that, unfortunately, people are more likely to write a review of a negative experience than a positive one. So even if only one out of twenty jobs leaves a customer feeling unsatisfied, you might find […]
Angie’s List reviews are now visible to anyone and everyone. In March the site announced it would no longer require paid memberships to access their online business listings and reviews. While this announcement was met with little fanfare, the potential impact on residential and commercial painting contractors is huge. Here is why this matters to […]
If you are a one man show, you probably have no problems being on time for estimates and jobs, and are able to communicate with clients if you are running behind. But for those running multiple jobs with several employees, often driving company vehicles, it can be difficult to keep track of everyone. The worst […]
