Friday, March 29, 2024
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What Does Quality Mean to You?

            In 25 years as a contractor, I have yet to meet a contractor or a painter who didn’t claim to do quality work. But what does quality mean? Is, to paraphrase an old adage, one painter’s quality another painter’s junk? One definition of quality is: a distinguishing attribute. It could be argued that […]

Customer Surveys

How many times have you had a customer tell you how much they loved the transformation of their home after you were done? Did you just smile,  pat yourself on the back and move on? Do you have a system for collecting customer satisfaction surveys? Do you have a well thought out survey asking specific […]