Tuesday, February 18, 2025
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Lessons learned from a Customer Dispute

Nobody enjoys a dispute with a customer. However, no matter how diligent and conscientious you are, disputes will occasionally occur. While these situations can be stressful, they can also represent an opportunity to improve your business. I recently concluded a three-month dispute with a customer. I will spare you all of the gory details, but a brief summary of the […]

How Important is Pretty?

No, I am not talking about hiring good looking painters to work for you, in the hopes of keeping customers happily distracted. I’m talking about the photos on your company website. Have you wondered if the quality of pictures on your website matter to a customer? You bet they do. And in a big way. […]

Getting out of the Bucket-Developing a System for Painting Contractors

Most professional painting contractors understand the importance of developing systems for their business. For those who want to get out of the bucket, it is absolutely imperative. Unfortunately, developing systems can be a very imposing task, and many contractors don’t know where to start. However, it doesn’t have to be a daunting task. If they use a system, the process can […]