The Online Resource for the Painting Industry
Well-established general contractors know that the keys to long-term success are found not only in their team’s craftsmanship but also in the reputations they build through positive relationships with their customers and communities. With more people working remotely than ever before, your customers are now more likely to be at home throughout the process of […]
All of our customers are special Some customers may have needs that require some special attention. When they want painting and remodeling it’s our job to provide those services. At times it’s not clear they have special needs and in some cases they might not consider themselves to have any special needs. With all of […]
It used to be a customer found us in the phone book, called and scheduled an appointment and from there on out everything was done verbally, whether in person or on the phones. These days, the availability of handheld technology has created an “on demand” type of mentality. We are all seemingly available 24/7 (I am not so sure that is a good thing!). How do we handle communication these days?
Leftovers in the fridge are sometimes amongst the most coveted cuisine, especially when you are hungry and just need to eat. Cold pizza can be better than hot pizza. Same holds true for other delicacies. And here’s the large leap where I state that good contractors are to be coveted too. Residential repainting in particular […]
While social media has developed into an important tool for marketers, it is also an excellent medium for providing customer service. Traditionally, call centers, help desks and online chat applications have been the avenues through which companies offer customer service. Despite the effectiveness of these service options, social media presents itself as a much more […]
“As a Painting Contractor, Is the Customer Always Right?” The term the “customer is always right” was a slogan launched by the retail industry in the late 19th century. It’s intention was to make the customers “feel special.” I, like many others, have adopted this slogan into my business practices. But I must admit at times I […]
The telephone isn’t going anywhere and for good reason. Nothing will ever be able to replace the effectiveness of an actual conversation. When it comes to solving your customer’s problems, being effective means picking up the phone and talking to your customer. I was just reminded again of how important it is to do this […]
“There is an endless amount of people willing to waste your time.” Unknown. As a paint contractor, performing estimates is as certain as buying paint, it is going to happen and its part of the job. When estimates are free, people have no qualms about asking you to come out. While estimates […]
1. Appointment times are set in stone. Its a given to avoid being late at all costs. Your salesperson should give the customer a warm introduction and make small talk prior to running around with a tape measure. In his hands are a laptop and a picture presentation binder. He should look like a contractor. […]
Are you interested in closing more business? If the answer is yes, a good place to start is with the business you didn’t get. I am not suggesting that you should be going back to customers with revised pricing or asking for a second chance. But you should be doing a follow-up on every estimate […]
Ask for references. This is very important as it shows if their past clients were happy with the work performed, and the overall customer experience. Any professional painting contractor should be able to provide plenty of references. I would suggest getting and contacting at least three. Below are six examples of questions you should be prepared to ask […]
How many times have you had a customer tell you how much they loved the transformation of their home after you were done? Did you just smile, pat yourself on the back and move on? Do you have a system for collecting customer satisfaction surveys? Do you have a well thought out survey asking specific […]
