Sunday, April 14, 2024
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All Customers are Special

All of our customers are special Some customers may have needs that require some special attention. When they want painting and remodeling it’s our job to provide those services. At times it’s not clear they have special needs and in some cases they might not consider themselves to have any special needs. With all of […]

How are you communicating with Customers?

It used to be a customer found us in the phone book, called and scheduled an appointment and from there on out everything was done verbally, whether in person or on the phones. These days, the availability of handheld technology has created an “on demand” type of mentality. We are all seemingly available 24/7 (I am not so sure that is a good thing!). How do we handle communication these days?

Is the Customer Always Right?

“As a Painting Contractor, Is the Customer Always Right?”  The term the “customer is always right” was a slogan launched by the retail industry in the late 19th century. It’s intention was to make the customers “feel special.” I, like many others, have adopted this slogan into my business practices. But I must admit at times I […]

Customer Surveys

How many times have you had a customer tell you how much they loved the transformation of their home after you were done? Did you just smile,  pat yourself on the back and move on? Do you have a system for collecting customer satisfaction surveys? Do you have a well thought out survey asking specific […]